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Bulletin Board – June 8th, 2018

Dear United retiree,

At the end of 2017, we began to collect any federal and state withholding taxes that apply to your pass travel income via quarterly invoices. The next invoice will be sent in June for any taxable pass travel from February 1, 2018, through April 30, 2018. Keep in mind, if you do not have any taxable pass travel during a particular fiscal quarter, you will not receive an invoice.

If your eligible taxable pass riders have completed pass travel, you will receive a quarterly invoice via the U.S. Postal Service to the mailing address United has on file. These invoices will request payment of the calculated withholding tax.  You will need to pay the invoiced amount by check or money order to the address specified on the invoice, be sure to include your payment coupon from your invoice to ensure timely posting of your payment. Failure to pay an invoice may result in a suspension of your pass travel privileges until the invoice is paid.

It’s very important that your mailing address is up to date.  If you want to verify or make a change, use the “Update Mailing Address” link in the Detail Summary section of the Dependent Management page. Note: You will be redirected to the Your Benefits Resources website to enter your changes.  See page 6 of the W-2 pass travel tax reporting and billing user guide to learn more.

Billing schedule:


Flown  Travel  Date                        Invoice Delivered by Date            Payment Due Date


Nov 1 through Jan 31


Mar 10


Apr 15


Feb 1 through Apr 30


Jun 10


Jul 15


May 1 through Jul 31


Sep 10


Oct 15


Aug 1 through Oct 31


Dec 10


Jan 15

Helpful resources:

Visit our W-2 Pass Travel Tax Reporting page for a complete list of resources and tools including:

Still need assistance?

Contact the Employee Travel Center:

  • Use Help Hubto submit an inquiry
  • Call 1-877-UAL-ESC9 (from the U.S.) or 1-847-UAL-ESC9 (outside the U.S.)

o   Hours: 7:00 a.m. to 7:00 p.m. Central Time, 7 days a week

o   Say “employee travel” then “travel questions” to speak to a representative


Thank you,

Employee Travel Center